Returns & Exchanges

At ADS Pet Store, we want your stylish companion to look their best, which is why we offer a 30-day return policy on all unworn pet apparel and accessories. If the fit isn't perfect or you've changed your mind, we are here to ensure a seamless exchange or refund process.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the products are free of pet hair and signs of wear.

3

Ship It Back

Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned pet fashion, we will process your refund or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing